Customer Story

Memovida Brings Innovation to Funeral Services — and to Their Finances.

From Manual Chaos to Digital Ease: Taxendo Transforms Financial Operations

Memovida is an experienced funeral company in Berlin with a fresh approach to funerals. The team stands for fair pricing and highly personalized support, aiming to listen closely and design ceremonies exactly as families wish — rather than simply following rigid traditions. With transparent fixed prices, clients always have a clear view of funeral costs and don’t have to fear unexpected expenses. Whether it’s a traditional burial in Berlin or more unusual services like a tree burial, Memovida is committed to being there for their clients every step of the way.

Yet while the company excelled in serving families with compassion and flexibility, another challenge was quietly growing behind the scenes: managing their tax operations.

Challenge

As a modern funeral business, Memovida wanted to bring innovation not just to client services, but to internal operations as well. However, several pain points made tax management increasingly difficult:

  • Complex VAT treatment. Memovida offered a mix of services: funeral ceremonies, transportation, urns and caskets, and cemetery fees. Some parts were taxable, others exempt, and it wasn’t always clear how to categorize combined service packages.
  • Seasonal fluctuations in revenue. While funerals happen year-round, certain periods — such as winter months — often saw spikes, making it hard to forecast tax prepayments accurately.
  • Manual document handling. Invoices, funeral-related documents, and expense receipts were piling up in physical folders and email inboxes, leading to missing records and last-minute tax filing stress.
  • Limited financial insight. The founders wanted to understand how different types of funerals and services contributed to profitability — but the traditional accounting reports they received were generic and lacked actionable insights.
  • Reactive rather than proactive tax work. Like many small businesses, Memovida often only engaged with tax advisors when letters from the Finanzamt arrived — rather than having an ongoing, proactive process.

Solution

Memovida partnered with Taxendo to modernize their financial operations and bring much-needed peace of mind to their tax processes.

1. VAT Clarity and Automation

Taxendo carefully mapped all of Memovida’s services, identifying which items were VAT-exempt and which were taxable. They then built automation rules to:

  • Split invoices into taxable and exempt components
  • Accurately calculate VAT for complex funeral packages
  • Generate clean reports for each filing period

This eliminated confusion and prevented costly filing errors.

2. Unified Digital Workspace

Instead of physical folders and scattered emails, Taxendo set up a secure digital platform where Memovida could:

  • Upload invoices and receipts
  • Track filing statuses
  • See upcoming deadlines at a glance

Approvals were handled through Docusign, removing the need for printing and scanning.

3. Forecasting and Scenario Planning

Taxendo developed simple, visual dashboards that:

  • Forecasted tax prepayments based on seasonal patterns
  • Modeled different business scenarios, helping Memovida plan cash flow even during busy periods
  • Provided clear insights into profitability across services, from traditional burials to tree burials

4. Proactive Communication

Taxendo shifted Memovida’s relationship with tax from reactive to proactive:

  • Regular Slack updates replaced cryptic email chains
  • Monthly summaries highlighted what was filed, what was outstanding, and any red flags
  • Taxendo flagged missing documents or unusual transactions before they could become problems

Results

Memovida quickly saw significant benefits from their partnership with Taxendo:

  • 100% on-time filings. No more panic around looming tax deadlines or letters from the Finanzamt.
  • Zero VAT confusion. Complex mixed-service invoices were correctly categorized, ensuring compliance and avoiding errors.
  • 4+ hours/week saved. Memovida’s team reclaimed time previously lost to document chasing and tax-related admin.
  • Clear profitability insights. Leadership could finally see how different service types contributed to revenue and costs — empowering smarter decisions.
  • Reduced stress. Tax became one less thing for Memovida to worry about, allowing them to stay focused on what they do best: helping families in challenging times

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